:root{--forest-light: #428177;--forest: #054239;--forest-dark: #002623;--golden-wheat-light: #edebe0;--golden-wheat: #b9a779;--golden-wheat-dark: #988561;--deep-umber-light: #6b1f2a;--deep-umber: #4a151e;--deep-umber-dark: #260f14;--charcoal-light: #ffffff;--charcoal: #3d3a3b;--charcoal-dark: #161616;--primary: var(--forest);--secondary: var(--golden-wheat);--background: var(--golden-wheat-light);--text-primary: var(--charcoal-dark);--text-secondary: var(--charcoal);--surface: rgba(255, 255, 255, .88);--surface-strong: #ffffff;--border: rgba(5, 66, 57, .14);--shadow: 0 28px 80px rgba(0, 38, 35, .12);--transition-fast: .16s cubic-bezier(.4, 0, .2, 1);--transition-medium: .32s cubic-bezier(.4, 0, .2, 1);--transition-slow: .48s cubic-bezier(.4, 0, .2, 1);font-family:Noto Kufi Arabic,Segoe UI,Tahoma,sans-serif;color:var(--text-primary);background:radial-gradient(circle at top right,rgba(74,21,30,.18),transparent 24%),radial-gradient(circle at left 20%,rgba(66,129,119,.18),transparent 30%),linear-gradient(180deg,#f6f3ea 0%,var(--background) 52%,#e5dfcf 100%);background-attachment:fixed}*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer;-webkit-tap-highlight-color:transparent}input,select,textarea{width:100%;border:1px solid rgba(5,66,57,.18);border-radius:16px;padding:.9rem 1rem;font-size:1rem;background:#fffffff0;color:var(--text-primary);transition:border-color var(--transition-fast),box-shadow var(--transition-fast),transform var(--transition-fast),background var(--transition-fast)}input:hover,select:hover,textarea:hover{border-color:#05423952}input:disabled,select:disabled,textarea:disabled{background:#0542390f;border-color:#0542391f;color:var(--text-secondary);cursor:not-allowed;opacity:.7}input:disabled:hover,select:disabled:hover,textarea:disabled:hover{border-color:#0542391f}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--forest-light);box-shadow:0 0 0 4px #42817729;background:#fff}input:focus-visible,select:focus-visible,textarea:focus-visible,button:focus-visible{outline:2px solid var(--forest-light);outline-offset:2px}.input-wrap{position:relative}.input-wrap input{padding-right:2.4rem}.input-clear{position:absolute;right:10px;top:50%;transform:translateY(-50%);width:22px;height:22px;display:flex;align-items:center;justify-content:center;background:#05423914;border:none;border-radius:50%;color:var(--text-secondary);font-size:1rem;line-height:1;cursor:pointer;padding:0;transition:background var(--transition-fast),color var(--transition-fast)}.input-clear:hover{background:#05423929;color:var(--forest-dark)}.app-shell{min-height:100vh;max-width:1480px;margin:0 auto;padding:32px 20px 64px;padding-left:max(20px,env(safe-area-inset-left));padding-right:max(20px,env(safe-area-inset-right))}.app-shell--display{max-width:none;padding:20px}.hero-panel{padding:28px 32px;margin-bottom:28px;border-radius:28px;background:linear-gradient(135deg,#ffffffe6,#edebe0eb),linear-gradient(135deg,var(--forest-dark),var(--forest));border:1px solid rgba(5,66,57,.12);box-shadow:var(--shadow);overflow:hidden;position:relative;animation:slideUp var(--transition-slow) both}.hero-panel:after{content:"";position:absolute;inset:auto -80px -120px auto;width:320px;height:320px;border-radius:50%;pointer-events:none;background:radial-gradient(circle,rgba(185,167,121,.24) 0%,rgba(74,21,30,.12) 45%,transparent 72%)}.eyebrow{margin:0 0 10px;color:var(--deep-umber);font-size:.85rem;letter-spacing:.1em;text-transform:uppercase;opacity:.75}.hero-panel h1{margin:0 0 20px;font-size:clamp(1.9rem,5vw,3.4rem);line-height:1.1;color:var(--forest-dark)}.lead{max-width:64ch;margin:0;font-size:1.05rem;line-height:1.95;color:var(--text-secondary)}.deployment-strip{display:flex;flex-wrap:wrap;gap:10px;margin-top:18px;margin-bottom:18px}.deployment-strip span{padding:.55rem .9rem;border-radius:999px;background:#05423914;color:var(--forest-dark);border:1px solid rgba(5,66,57,.08);font-size:.88rem;transition:background var(--transition-fast),transform var(--transition-fast)}.deployment-strip span:hover{background:#05423924;transform:translateY(-1px)}.hero-meta{display:grid;grid-template-columns:repeat(2,1fr);gap:10px;position:relative;z-index:1;align-content:center}.metric-card{padding:14px 16px;border-radius:18px;background:linear-gradient(160deg,#054239fa,#002623eb);color:var(--charcoal-light);box-shadow:0 10px 22px #0026232e;animation:slideUp var(--transition-slow) both;transition:transform var(--transition-fast),box-shadow var(--transition-fast)}.metric-card:nth-child(1){animation-delay:80ms}.metric-card:nth-child(2){animation-delay:.16s}.metric-card:nth-child(3){animation-delay:.24s}.metric-card:nth-child(4){animation-delay:.32s}.metric-card:hover{transform:translateY(-3px);box-shadow:0 16px 32px #00262342}.metric-card strong{display:block;font-size:1.4rem;margin-bottom:3px}.metric-card span{color:#ffffffbf;font-size:.8rem}.view-switcher{display:flex;flex-wrap:wrap;gap:10px;margin:0 0 16px}.support-ribbon{display:flex;flex-wrap:wrap;gap:12px;margin:18px 0 8px;padding:14px 18px;border-radius:20px;background:#ffffffb8;border:1px solid rgba(5,66,57,.08);box-shadow:0 10px 28px #0026230f;color:var(--text-secondary);font-size:.9rem;animation:fadeInUp var(--transition-medium) .1s both}.view-switcher__button{text-align:right;padding:14px 18px;border:1px solid rgba(5,66,57,.12);border-radius:18px;background:#ffffffc7;color:var(--text-primary);box-shadow:0 4px 14px #0026230f;transition:transform var(--transition-fast),border-color var(--transition-fast),background var(--transition-fast),box-shadow var(--transition-fast);position:relative;overflow:hidden;white-space:nowrap}.view-switcher__button:before{content:"";position:absolute;top:0;right:0;width:4px;height:100%;background:var(--golden-wheat);border-radius:0 4px 4px 0;transform:scaleY(0);transition:transform var(--transition-medium)}.view-switcher__button strong,.view-switcher__button span{display:block}.view-switcher__button strong{font-size:1.05rem;transition:color var(--transition-fast)}.view-switcher__button span{margin-top:6px;color:var(--text-secondary);font-size:.92rem}.view-switcher__button:hover{transform:translateY(-2px);border-color:#b9a77980;background:linear-gradient(135deg,#fffffff0,#edebe0e0);box-shadow:0 14px 36px #0026231f}.view-switcher__button.is-active{transform:translateY(-2px);border-color:var(--forest-light);background:linear-gradient(135deg,#fffffff5,#edebe0eb);box-shadow:0 14px 36px #00262324}.view-switcher__button.is-active:before{transform:scaleY(1)}.view-switcher__button.is-active strong{color:var(--forest)}.panel-transition{animation:panelFadeIn var(--transition-medium) both}.workspace-grid{display:grid;grid-template-columns:minmax(0,1.9fr) minmax(280px,.85fr);gap:22px;align-items:start}.workspace-column{min-width:0}.workspace-column--narrow{position:sticky;top:20px}.panel-card{padding:24px;border-radius:30px;background:var(--surface);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border:1px solid var(--border);box-shadow:var(--shadow);animation:fadeInUp var(--transition-medium) both;transition:box-shadow var(--transition-fast)}.panel-card--accent{background:linear-gradient(180deg,#fffffff0,#edebe0d6)}.panel-card__header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:18px}.panel-card__header h2,.panel-card__header h3{margin:0;color:var(--forest-dark)}.field-locked-hint{font-size:.78rem;color:var(--text-secondary);font-weight:400;opacity:.8}.panel-kicker{margin:0 0 8px;color:var(--deep-umber);font-size:.88rem}.stat-pills{display:flex;flex-wrap:wrap;gap:8px}.stat-pills span{padding:.55rem .85rem;border-radius:999px;background:#05423914;color:var(--forest);font-size:.88rem;font-weight:600;transition:transform var(--transition-fast)}.stat-pills span:hover{transform:scale(1.05)}.stat-pills .stat-pill--waiting{background:#b9983c24;color:#7a6420}.stat-pills .stat-pill--called{background:#42817724;color:var(--forest)}.stat-pills .stat-pill--absent{background:#4a151e1f;color:var(--deep-umber)}.stat-pills .stat-pill--completed{background:#0542391a;color:var(--forest-dark)}.forms-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:18px}.form-card{padding:18px;border-radius:24px;background:#ffffffeb;border:1px solid rgba(5,66,57,.08);box-shadow:0 18px 32px #0026230f;transition:box-shadow var(--transition-fast),border-color var(--transition-fast)}.form-card:focus-within{border-color:#42817738;box-shadow:0 18px 40px #0026231a}.form-card--wide{padding:22px}.form-card h3{margin:0 0 16px;color:var(--forest)}.field{display:grid;gap:8px;margin-bottom:14px}.field span{color:var(--text-secondary);font-size:.92rem}.field-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-bottom:14px}.field-row--compact{align-items:end;margin-bottom:18px}.checkbox-row{display:flex;align-items:center;gap:10px;margin:10px 0 16px;color:var(--text-secondary)}.checkbox-row input{width:auto;accent-color:var(--forest)}.primary-button,.secondary-button,.ghost-button{border:none;border-radius:18px;padding:.9rem 2rem;min-height:44px;transition:transform var(--transition-fast),opacity var(--transition-fast),box-shadow var(--transition-fast),background var(--transition-fast),filter var(--transition-fast);position:relative;overflow:hidden}.hero-user{display:flex;align-items:center;gap:8px;justify-content:flex-end;margin-bottom:14px}.ghost-button--xs{padding:.4rem .9rem;font-size:.85rem;border-radius:12px;min-height:36px}.action-cluster{display:flex;flex-wrap:wrap;gap:10px;align-items:center}.auth-chip{display:inline-flex;align-items:center;padding:.7rem 1rem;border-radius:999px;background:#0542391a;color:var(--forest-dark);font-size:.9rem;border:1px solid rgba(5,66,57,.12);animation:fadeInUp var(--transition-medium) both}.auth-chip--citizen{gap:6px;background:linear-gradient(135deg,#05423917,#15803d21);border-color:#0542392e}.auth-chip__wave{font-size:1rem;line-height:1}.auth-chip__name{font-weight:700}.auth-chip__sep{opacity:.4;font-size:.75rem}.auth-chip__phone{font-size:.78rem;opacity:.6;direction:ltr;unicode-bidi:embed}.action-cluster--spread{justify-content:space-between}.primary-button{background:linear-gradient(135deg,var(--forest),var(--forest-dark));color:var(--charcoal-light);box-shadow:0 16px 32px #00262338}.primary-button:hover{filter:brightness(1.1);box-shadow:0 20px 40px #0026234d}.primary-button:active{transform:translateY(1px) scale(.98);box-shadow:0 8px 20px #00262333}.secondary-button{background:linear-gradient(135deg,var(--golden-wheat),var(--golden-wheat-dark));color:var(--forest-dark);box-shadow:0 8px 20px #9885612e}.secondary-button:hover{filter:brightness(1.06);box-shadow:0 12px 28px #98856142}.secondary-button:active{transform:translateY(1px) scale(.98)}.ghost-button{background:#4a151e14;color:var(--deep-umber)}.ghost-button:hover{background:#4a151e24}.ghost-button:active{transform:translateY(1px) scale(.98)}.primary-button:hover,.secondary-button:hover,.ghost-button:hover,.service-card:hover,.slot-chip:hover{transform:translateY(-2px)}.primary-button:disabled,.secondary-button:disabled,.ghost-button:disabled,.slot-chip:disabled{opacity:.5;cursor:not-allowed;transform:none;filter:none;box-shadow:none}.btn-loading-content{display:inline-flex;align-items:center;gap:8px}.btn-spinner{display:inline-block;width:15px;height:15px;border:2px solid rgba(255,255,255,.35);border-top-color:#ffffffe6;border-radius:50%;animation:btn-spin .65s linear infinite;flex-shrink:0}@keyframes btn-spin{to{transform:rotate(360deg)}}.form-loading-overlay{position:absolute;top:0;right:0;bottom:0;left:0;background:#ffffff8c;border-radius:inherit;z-index:10;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);pointer-events:all}.summary-stack,.journey-stack{display:grid;gap:16px}.editor-subtitle{color:var(--text-secondary)}.context-band{display:flex;justify-content:space-between;gap:14px;align-items:center;margin-bottom:16px;padding:14px 16px;border-radius:20px;background:#05423914;color:var(--forest-dark)}.citizen-welcome-banner{display:flex;align-items:center;gap:14px;margin-bottom:18px;padding:16px 20px;border-radius:20px;background:linear-gradient(135deg,#05423912,#15803d1a);border:1.5px solid rgba(5,66,57,.13)}.citizen-welcome-banner__wave{font-size:2rem;line-height:1;flex-shrink:0;animation:wave-hand 1.8s ease-in-out 1;transform-origin:70% 70%;display:inline-block}@keyframes wave-hand{0%{transform:rotate(0)}15%{transform:rotate(14deg)}30%{transform:rotate(-8deg)}45%{transform:rotate(14deg)}60%{transform:rotate(-4deg)}75%{transform:rotate(10deg)}to{transform:rotate(0)}}.citizen-welcome-banner__text{display:flex;flex-direction:column;gap:2px}.citizen-welcome-banner__greeting{font-size:.85rem;color:var(--text-secondary);font-weight:500}.citizen-welcome-banner__name{font-size:1.15rem;font-weight:700;color:var(--forest-dark);letter-spacing:.01em}.citizen-welcome-banner__sub{font-size:.78rem;color:var(--text-secondary);direction:ltr;unicode-bidi:embed;margin-top:2px}.summary-block h3{margin:0 0 10px;color:var(--forest)}.summary-list{list-style:none;padding:0;margin:0;display:grid;gap:10px}.summary-list li,.appointment-card{display:flex;justify-content:space-between;gap:14px;padding:14px 16px;border-radius:20px;background:#ffffffb8;border:1px solid rgba(5,66,57,.08);transition:transform var(--transition-fast),background var(--transition-fast),box-shadow var(--transition-fast)}.summary-list li:hover,.appointment-card:hover{transform:translateY(-1px);background:#ffffffe0;box-shadow:0 6px 18px #0026230f}.queue-mini-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.mini-metric{padding:16px;border-radius:22px;background:#ffffffc7;border:1px solid rgba(5,66,57,.08);transition:transform var(--transition-fast),box-shadow var(--transition-fast)}.mini-metric:hover{transform:translateY(-2px);box-shadow:0 8px 22px #00262314}.mini-metric strong{display:block;font-size:1.8rem;color:var(--forest-dark);transition:color var(--transition-fast)}.mini-metric:hover strong{color:var(--forest)}.mini-metric span{color:var(--text-secondary);font-size:.88rem}.management-section{margin-top:24px}.management-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.management-card{padding:18px;border-radius:24px;background:#ffffffdb;border:1px solid rgba(5,66,57,.08)}.management-list{display:grid;gap:12px}.management-item{display:flex;justify-content:space-between;gap:14px;padding:14px 16px;border-radius:20px;background:#edebe094;border:1px solid rgba(185,167,121,.26);transition:transform var(--transition-fast),background var(--transition-fast),box-shadow var(--transition-fast)}.management-item:hover{transform:translateY(-1px);background:#edebe0c7;box-shadow:0 6px 18px #0026230f}.management-item strong,.management-item span{display:block}.management-item span{color:var(--text-secondary)}.management-item__actions{display:flex;align-items:center;flex-wrap:wrap;gap:10px}.policy-checklist{display:grid;gap:2px;padding:10px 14px;border-radius:20px;background:#ffffffad;border:1px solid rgba(5,66,57,.08)}.summary-list strong,.appointment-card strong{display:block}.summary-list span,.appointment-card p,.appointment-meta span{color:var(--text-secondary)}.inline-feedback,.global-banner,.loading-strip{display:flex;align-items:center;gap:10px;padding:14px 16px;border-radius:18px;margin-bottom:18px;animation:slideDown var(--transition-medium) both}.inline-feedback.success,.global-banner--success{background:#4281771f;color:var(--forest-dark);border:1px solid rgba(66,129,119,.18)}.inline-feedback.error,.global-banner--error{background:#4a151e1a;color:var(--deep-umber);border:1px solid rgba(74,21,30,.14)}.toast-notification{position:fixed;bottom:28px;left:50%;transform:translate(-50%);z-index:9999;display:flex;align-items:center;gap:10px;padding:14px 20px;border-radius:18px;font-size:.9rem;box-shadow:0 6px 24px #00000024;animation:slideUp var(--transition-medium) both;max-width:min(480px,90vw);white-space:pre-wrap;overflow-wrap:break-word;word-break:normal}.toast-notification strong{white-space:nowrap;flex-shrink:0}.toast-notification--error{background:#4a151e1a;color:var(--deep-umber);border:1px solid rgba(74,21,30,.18)}.toast-notification--success{background:#4281771f;color:var(--forest-dark);border:1px solid rgba(66,129,119,.18)}.toast-close{background:none;border:none;cursor:pointer;font-size:.85rem;opacity:.5;padding:0 0 0 4px;line-height:1;color:inherit;margin-right:auto;flex-shrink:0}.toast-close:hover{opacity:1}.global-banner{border:1px solid rgba(5,66,57,.1)}.global-banner--autodismiss{animation:slideDown var(--transition-medium) both,bannerFadeOut 5s both}.loading-strip{background:#b9a77938;color:var(--forest-dark);position:relative;overflow:hidden}.loading-strip:after{content:"";position:absolute;top:0;right:-100%;width:100%;height:100%;background:linear-gradient(90deg,transparent,rgba(185,167,121,.2),transparent);animation:shimmer 1.8s infinite}.service-selector{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:12px;margin-bottom:18px}.service-card{text-align:right;border:1px solid rgba(5,66,57,.1);border-radius:18px;padding:12px 14px;background:#ffffffe0;display:flex;flex-direction:column;gap:5px;transition:transform var(--transition-fast),border-color var(--transition-fast),background var(--transition-fast),box-shadow var(--transition-fast)}.service-card:hover{box-shadow:0 8px 22px #0026231a;border-color:#05423938;transform:translateY(-1px)}.service-card__title{display:block;font-size:.93rem;font-weight:700;color:var(--forest-dark);line-height:1.3}.service-card__meta{display:flex;align-items:center;justify-content:space-between;gap:6px}.service-card__branch{display:flex;align-items:center;gap:3px;font-size:.76rem;color:var(--forest);flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.service-card__duration{display:inline-flex;align-items:center;gap:3px;flex-shrink:0;font-size:.71rem;font-weight:600;color:var(--text-secondary);background:#0542390f;padding:2px 7px;border-radius:20px}.service-card__agency{display:block;font-size:.72rem;color:var(--text-secondary)}.services-toggle-btn{display:flex;align-items:center;gap:5px;margin-top:6px;background:none;border:none;color:var(--forest-dark);font-size:.82rem;font-weight:600;cursor:pointer;padding:4px 0;opacity:.75;transition:opacity .15s}.services-toggle-btn:hover{opacity:1}.service-card--active{background:linear-gradient(135deg,#054239f0,#428177eb);color:var(--charcoal-light);border-color:var(--forest-light);box-shadow:0 12px 28px #00262333;transform:translateY(-1px)}.service-card--active .service-card__title{color:#fff}.service-card--active .service-card__branch,.service-card--active .service-card__agency{color:#ffffffbf}.service-card--active .service-card__duration{color:#ffffffd9;background:#ffffff26}.citizen-layout{display:grid;grid-template-columns:minmax(0,1.3fr) minmax(280px,.8fr);gap:18px}.availability-panel{padding:16px;margin-bottom:16px;border-radius:22px;background:linear-gradient(180deg,#edebe0cc,#ffffffeb);border:1px solid rgba(185,167,121,.28)}.availability-panel__header{display:flex;justify-content:space-between;gap:12px;align-items:flex-start;margin-bottom:14px}.availability-panel__header h4{margin:0 0 3px;color:var(--forest)}.availability-panel__controls{display:flex;align-items:center;gap:8px;flex-shrink:0}.slot-summary{font-size:.8rem;color:var(--forest);font-weight:600}.slot-view-toggle{display:flex;background:#05423914;border-radius:10px;padding:3px;gap:2px}.slot-view-toggle__btn{padding:.3rem .8rem;border-radius:8px;font-size:.82rem;border:none;background:transparent;color:var(--text-secondary);min-height:28px;transition:background var(--transition-fast),color var(--transition-fast),box-shadow var(--transition-fast)}.slot-view-toggle__btn--active{background:#fff;color:var(--forest-dark);font-weight:600;box-shadow:0 1px 4px #0026231f}.slot-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(92px,1fr));gap:10px}.slot-chip{border:1px solid rgba(5,66,57,.12);border-radius:16px;padding:.65rem .5rem;min-height:44px;background:#fffffff0;color:var(--forest-dark);display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;transition:transform var(--transition-fast),background var(--transition-fast),border-color var(--transition-fast),box-shadow var(--transition-fast),color var(--transition-fast)}.slot-chip span{font-size:.88rem;font-weight:500;line-height:1}.slot-chip--booked{background:#4a151e0a;border-color:#4a151e1a;cursor:not-allowed}.slot-chip--booked span{text-decoration:line-through;opacity:.55;color:var(--text-secondary)}.slot-chip--booked small{font-size:.68rem;color:var(--deep-umber);opacity:.75;line-height:1}.slot-chip--selected{background:linear-gradient(135deg,var(--deep-umber),var(--deep-umber-dark));color:var(--charcoal-light);border-color:var(--deep-umber);box-shadow:0 8px 20px #4a151e33}.slot-chip--selected span{color:inherit;text-decoration:none;opacity:1}.slot-expand-btn{display:block;width:100%;margin-top:10px;padding:.55rem 1rem;border:1.5px dashed rgba(5,66,57,.2);border-radius:14px;background:transparent;color:var(--forest);font-size:.85rem;text-align:center;transition:background var(--transition-fast),border-color var(--transition-fast)}.slot-expand-btn:hover{background:#0542390d;border-color:#05423959}.lookup-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;margin-bottom:14px}.appointment-list{display:grid;gap:12px}.appointment-card{flex-direction:column;align-items:stretch}.appointment-card>p{margin:8px 0 0;font-size:.85rem}.appointment-meta{display:flex;flex-wrap:wrap;gap:8px}.appointment-meta--stack{display:grid;gap:8px}.workspace-column--full{grid-column:1 / -1}.appt-preview-panel{margin-top:20px;padding:16px 18px;border-radius:16px;background:#0542390a;border:1px solid rgba(5,66,57,.1)}.appt-preview-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}.appt-preview-header>span{font-size:.82rem;font-weight:600;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.04em}.appt-preview-list{display:flex;flex-direction:column;gap:6px}.appt-preview-card{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 14px;border-radius:12px;background:#ffffffb8;border:1px solid rgba(5,66,57,.09);cursor:pointer;text-align:right;width:100%;transition:background var(--transition-fast),transform var(--transition-fast)}.appt-preview-card:hover{background:#ffffffeb;transform:translateY(-1px)}.appt-preview-card__info{display:flex;flex-direction:column;gap:2px;min-width:0}.appt-preview-card__info strong{font-size:.88rem;color:var(--text-primary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.appt-preview-card__info span{font-size:.78rem;color:var(--text-secondary)}.appt-header{display:flex;align-items:flex-start;justify-content:space-between;gap:8px;margin-bottom:12px}.appt-header__title{min-width:0}.appt-header__title strong{display:block;font-size:1rem;color:var(--text-primary);margin-bottom:4px;line-height:1.3}.appt-subtitle{font-size:.82rem;color:var(--text-secondary)}.appt-divider{height:1px;background:#05423914;margin:12px 0}.appt-body{display:flex;flex-direction:column;gap:7px}.appt-row{display:flex;align-items:baseline;gap:10px}.appt-label{font-size:.76rem;color:var(--text-secondary);min-width:86px;flex-shrink:0;opacity:.75}.appt-value{font-size:.88rem;color:var(--text-primary)}.appt-value--muted{color:var(--text-secondary);font-size:.82rem}.appt-ref{font-family:Courier New,Courier,monospace;font-size:.83rem;background:#05423912;color:var(--forest-dark);padding:2px 8px;border-radius:6px;letter-spacing:.04em;font-weight:600}.appt-actions{display:flex;flex-wrap:wrap;gap:8px}.appt-cancel-btn{margin-inline-start:auto;color:#b94040}.appt-cancel-btn:hover{background:#b9404012;border-color:#b940404d;color:#9b2c2c}.confirmation-card{margin-bottom:18px;padding:18px;border-radius:26px;background:linear-gradient(160deg,#fffffff0,#edebe0e0);border:1px solid rgba(185,167,121,.34)}.confirmation-layout{display:grid;grid-template-columns:minmax(0,1.2fr) 220px;gap:18px;align-items:center}.confirmation-qr{display:grid;gap:12px;justify-items:center}.confirmation-qr img{width:220px;height:220px;border-radius:20px;background:#fff;padding:10px;box-shadow:0 8px 24px #0026231a;transition:transform var(--transition-fast)}.confirmation-qr img:hover{transform:scale(1.05)}.reschedule-panel{margin-top:14px;padding:14px 16px;border-radius:18px;background:#edebe09e;border:1px solid rgba(185,167,121,.3)}.appt-header__badges{display:flex;align-items:center;gap:6px;flex-shrink:0}.appt-preview-card__badges{display:flex;align-items:center;gap:5px;flex-shrink:0}.countdown-badge{display:inline-flex;align-items:center;padding:.28rem .6rem;border-radius:999px;font-size:.75rem;font-weight:600;background:#42817721;color:var(--forest);white-space:nowrap}.countdown-badge--urgent{background:#b9641e24;color:#7a4010}.countdown-badge--sm{font-size:.7rem;padding:.22rem .5rem}.status-pill{display:inline-flex;align-items:center;justify-content:center;padding:.35rem .75rem;border-radius:999px;font-size:.82rem;font-weight:600;letter-spacing:.02em;text-align:center;white-space:nowrap;flex-shrink:0;transition:transform var(--transition-fast)}.status-pill:hover{transform:scale(1.05)}.status-pill--booked{background:#42817729;color:var(--forest)}.status-pill--canceled{background:#4a151e1f;color:var(--deep-umber)}.status-pill--checked_in,.status-pill--waiting{background:#b9a77933;color:var(--forest-dark)}.status-pill--called{background:#42817729;color:var(--forest)}.status-pill--completed{background:#05423929;color:var(--forest-dark)}.status-pill--skipped,.status-pill--no_show{background:#98856138;color:var(--deep-umber)}.status-pill--absent{background:#6b1f2a29;color:var(--deep-umber)}.ticket-spotlight{text-align:center}.ticket-spotlight strong{display:block;font-size:3rem;color:var(--deep-umber);animation:countUp var(--transition-slow) both}.ticket-spotlight span,.ticket-spotlight small{display:block;color:var(--text-secondary)}.counter-focus-card{margin:18px 0}.queue-card-grid{display:grid;gap:14px;margin-top:18px}.queue-ticket-card{padding:16px;border-radius:24px;background:#ffffffd1;border:1px solid rgba(5,66,57,.08);transition:transform var(--transition-fast),box-shadow var(--transition-fast),border-color var(--transition-fast)}.queue-ticket-card:hover{transform:translateY(-1px);box-shadow:0 8px 24px #00262314;border-color:#05423924}.queue-ticket-card__head{display:flex;justify-content:space-between;gap:16px;align-items:start}.queue-ticket-card__head p{margin:6px 0 0;color:var(--text-secondary)}.inline-form{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;margin-top:14px}.display-board-shell{display:grid;gap:18px;transition:background var(--transition-medium),color var(--transition-medium);border-radius:32px;padding:4px}.display-board--dark{background:#0a1a18;padding:18px;margin:-4px}.display-board--dark .panel-card{background:#ffffff0f;border-color:#ffffff14;color:#ffffffeb}.display-board--dark .panel-kicker{color:#b9a779cc}.display-board--dark h2,.display-board--dark h3{color:#ffffffeb}.display-board--dark .board-clock{color:#fff9}.display-board--dark select{background:#ffffff14;border-color:#ffffff1f;color:#ffffffe6}.display-board--dark .board-stage{background:linear-gradient(135deg,#05423999,#00262380)}.display-board--dark .board-wait-item{background:#ffffff0f;border-color:#ffffff0f;color:#ffffffe0}.display-board--dark .board-wait-item:hover{background:#ffffff1a}.display-board--dark .board-wait-item span{color:#fff9}.display-board--dark .empty-state{color:#ffffff80}.display-board--dark .ghost-button{background:#ffffff14;color:#fffc}.display-board--dark .ghost-button:hover{background:#ffffff24}.display-board--dark .global-banner--error{background:#6b1f2a4d;border-color:#6b1f2a4d;color:#ffb4b4e6}.board-header{display:flex;justify-content:space-between;gap:18px;align-items:center}.board-controls{display:flex;flex-wrap:wrap;gap:12px;align-items:center}.board-clock{color:var(--text-secondary)}.board-grid{display:grid;grid-template-columns:minmax(0,1.5fr) minmax(280px,.8fr);gap:18px}.board-stage{background:linear-gradient(135deg,#054239fa,#002623f5),#054239f0;color:var(--charcoal-light);position:relative;overflow:hidden}.board-stage:before{content:"";position:absolute;top:-50%;right:-30%;width:60%;height:200%;background:radial-gradient(ellipse,rgba(66,129,119,.12) 0%,transparent 60%);pointer-events:none}.board-stage .panel-kicker,.board-stage h3,.board-stage .empty-state{color:#ffffffe0}.board-ticket-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:16px}.board-ticket{padding:22px;border-radius:28px;background:linear-gradient(145deg,#ffffff29,#b9a77924);border:1px solid rgba(255,255,255,.1);animation:ticketPulse 3s ease-in-out infinite,fadeInUp var(--transition-medium) both;transition:transform var(--transition-fast),box-shadow var(--transition-fast)}.board-ticket:hover{transform:scale(1.02);box-shadow:0 12px 32px #0003}.board-ticket span,.board-ticket small{display:block;color:#ffffffc2}.board-ticket strong{display:block;margin:8px 0;font-size:clamp(2.4rem,6vw,4.5rem);line-height:1;text-shadow:0 2px 12px rgba(185,167,121,.3)}.board-wait-item{display:flex;justify-content:space-between;gap:12px;padding:14px 16px;border-radius:18px;background:#ffffffd1;border:1px solid rgba(5,66,57,.08);transition:transform var(--transition-fast),background var(--transition-fast)}.board-wait-item:hover{transform:translate(4px);background:#fffffff0}.board-wait-item span{color:var(--text-secondary)}.journey-step{display:grid;grid-template-columns:auto 1fr;gap:12px;align-items:start;padding:14px 16px;border-radius:22px;background:#ffffffc7}.journey-step strong{width:36px;height:36px;display:inline-flex;align-items:center;justify-content:center;border-radius:50%;background:linear-gradient(135deg,var(--golden-wheat),var(--golden-wheat-dark));color:var(--forest-dark);flex-shrink:0;font-size:.9rem;box-shadow:0 4px 12px #98856133}.journey-step p,.empty-state{margin:0;color:var(--text-secondary);line-height:1.8}.empty-state{text-align:center;padding:32px 20px;margin-top:16px;font-size:.95rem;color:var(--text-secondary);opacity:.85;border:2px dashed rgba(5,66,57,.1);border-radius:20px;background:#edebe04d;line-height:1.8}.empty-state+.empty-state{margin-top:12px}.inline-prompt-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:1000;display:flex;align-items:center;justify-content:center;background:#00262366;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);animation:overlayFadeIn var(--transition-fast) both}.inline-prompt{width:90%;max-width:420px;padding:24px;border-radius:28px;background:var(--surface-strong);box-shadow:0 32px 80px #0026233d;animation:slideUp var(--transition-medium) both}.inline-prompt h3{margin:0 0 12px;color:var(--forest-dark)}.inline-prompt__message{margin:0 0 16px;color:var(--text-secondary);line-height:1.7}.inline-prompt__input{width:100%;margin-bottom:16px}.inline-prompt__actions{display:flex;gap:10px}.documents-editor{margin-bottom:14px;border:1px solid var(--border);border-radius:18px;padding:16px;background:#05423905}.field-label{display:block;color:var(--text-secondary);font-size:.92rem;margin-bottom:10px;font-weight:600}.documents-empty{margin:0 0 12px;font-size:.88rem;color:var(--text-secondary);opacity:.7;font-style:italic;text-align:center;padding:10px 0}.documents-list{list-style:none;padding:0;margin:0 0 14px;display:grid;gap:8px}.documents-list__item{display:flex;align-items:center;gap:12px;padding:10px 14px;border-radius:14px;background:var(--surface-strong);border:1px solid rgba(5,66,57,.1);box-shadow:0 1px 4px #0026230f;transition:box-shadow var(--transition-fast)}.documents-list__item:hover{box-shadow:0 3px 10px #0026231a}.doc-index{flex-shrink:0;width:24px;height:24px;border-radius:50%;background:var(--forest);color:#fff;font-size:.75rem;font-weight:700;display:flex;align-items:center;justify-content:center}.doc-remove-btn{flex-shrink:0;border:none;background:#4a151e14;color:var(--deep-umber);width:28px;height:28px;border-radius:50%;display:flex;align-items:center;justify-content:center;opacity:.7;transition:background var(--transition-fast),opacity var(--transition-fast);cursor:pointer}.doc-remove-btn:hover{background:#4a151e29;opacity:1}.doc-info{display:flex;flex-direction:column;gap:3px;flex:1;min-width:0}.doc-title{font-weight:600;font-size:.92rem;color:var(--forest-dark)}.doc-description{font-size:.82rem;color:var(--text-secondary)}.doc-add-form{border-top:1px solid var(--border);padding-top:14px;display:flex;flex-direction:column;gap:8px}.doc-add-inputs{display:grid;grid-template-columns:1fr;gap:8px}.doc-add-form .secondary-button{align-self:flex-end}.required-docs-panel{margin-bottom:16px;padding:16px 18px;border-radius:18px;background:#b9a7791a;border:1px solid rgba(185,167,121,.32);transition:background .25s,border-color .25s}.required-docs-panel--done{background:#4a794a14;border-color:#4a794a59}.required-docs-panel__header{display:flex;align-items:center;gap:7px;margin:0 0 8px;color:var(--forest-dark);font-size:.9rem;font-weight:700}.required-docs-panel--done .required-docs-panel__header{color:var(--forest)}.docs-badge{margin-right:auto;margin-left:0;background:#b9a7792e;color:var(--forest-dark);font-size:.78rem;font-weight:700;padding:2px 8px;border-radius:20px;transition:background .2s,color .2s}.docs-badge--partial{background:#b9a77952;color:var(--forest-dark)}.docs-badge--done{background:#4a794a33;color:var(--forest)}.docs-progress-bar-wrap{height:4px;border-radius:4px;background:#b9a77933;margin-bottom:10px;overflow:hidden}.docs-progress-bar{height:100%;border-radius:4px;background:var(--forest);opacity:.6;transition:width .35s ease}.docs-progress-bar--done{opacity:1;background:#4a7a4a}.docs-hint{font-size:.78rem;color:var(--text-secondary);margin:0 0 10px;font-style:italic}.docs-checklist{list-style:none;padding:0;margin:0;display:grid;gap:7px}.docs-checklist__item{display:flex;align-items:center;gap:11px;padding:10px 13px;border-radius:12px;background:#ffffffb8;border:1.5px solid rgba(185,167,121,.18);cursor:pointer;-webkit-user-select:none;user-select:none;transition:background .18s,border-color .18s}.docs-checklist__item:hover{background:#ffffffeb;border-color:#b9a77966}.docs-checklist__item--checked{background:#4a794a12;border-color:#4a794a47}.docs-checklist__item--checked .doc-title{text-decoration:line-through;opacity:.55}.docs-checklist__item--checked .doc-description{opacity:.45}.docs-checkbox{flex-shrink:0;width:22px;height:22px;border-radius:50%;border:2px solid rgba(185,167,121,.55);background:transparent;display:flex;align-items:center;justify-content:center;transition:border-color .18s,background .18s;color:#fff}.docs-checkbox--checked{background:var(--forest);border-color:var(--forest)}.docs-toggle-btn{display:flex;align-items:center;gap:5px;margin-top:10px;background:none;border:none;color:var(--forest-dark);font-size:.82rem;font-weight:600;cursor:pointer;padding:4px 0;opacity:.75;transition:opacity .15s}.docs-toggle-btn:hover{opacity:1}.docs-all-done-msg{display:flex;align-items:center;gap:6px;margin-top:12px;padding:8px 12px;border-radius:10px;background:#4a794a1f;color:var(--forest);font-size:.83rem;font-weight:600;animation:docs-done-pop .3s ease}@keyframes docs-done-pop{0%{transform:scale(.95);opacity:0}to{transform:scale(1);opacity:1}}@media (max-width: 1080px){.workspace-grid,.citizen-layout,.forms-grid,.board-grid,.management-grid,.confirmation-layout{grid-template-columns:1fr}.workspace-column--narrow{position:static}}@media (max-width: 720px){.app-shell{padding-inline:14px;padding-left:max(14px,env(safe-area-inset-left));padding-right:max(14px,env(safe-area-inset-right));padding-top:14px;padding-bottom:max(40px,calc(24px + env(safe-area-inset-bottom)))}.hero-panel{padding:18px 16px;border-radius:20px;margin-bottom:20px}.hero-panel h1{font-size:1.7rem;margin-bottom:16px}.hero-panel:after{display:none}.hero-user{margin-bottom:10px}.panel-card{padding:16px;border-radius:22px}.form-card{padding:14px;border-radius:18px}.field-row,.lookup-row,.inline-form,.board-header{grid-template-columns:1fr}.board-header,.context-band,.management-item{flex-direction:column;align-items:stretch}.view-switcher{flex-wrap:nowrap;overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:none;padding-bottom:4px;gap:8px;margin:0 0 12px}.view-switcher::-webkit-scrollbar{display:none}.view-switcher__button{flex-shrink:0;padding:12px 14px;min-width:116px;min-height:44px}.view-switcher__button span{font-size:.78rem;margin-top:3px}.action-cluster{flex-direction:column;align-items:stretch;gap:8px}.action-cluster .primary-button,.action-cluster .secondary-button,.action-cluster .ghost-button{text-align:center}.service-selector{grid-template-columns:1fr;gap:8px}.service-card{padding:10px 13px;border-radius:14px}.service-card__title{font-size:.88rem}.slot-grid{grid-template-columns:repeat(auto-fill,minmax(76px,1fr));gap:8px}.slot-chip{padding:.7rem .5rem;font-size:.9rem;border-radius:12px}.stat-pills{gap:5px}.stat-pills span{font-size:.78rem;padding:.35rem .65rem}.queue-mini-grid{grid-template-columns:repeat(2,1fr);gap:8px}.mini-metric{padding:12px}.mini-metric strong{font-size:1.4rem}.board-ticket strong{font-size:2rem}.confirmation-layout{grid-template-columns:1fr}.confirmation-qr img{width:160px;height:160px}.global-banner,.loading-strip{padding:12px 14px;font-size:.9rem;border-radius:14px}.journey-step{padding:10px 12px;gap:10px}.journey-step strong{width:30px;height:30px;font-size:.82rem}.app-footer{margin-top:28px;padding:12px 14px}.app-footer__items{font-size:.75rem;gap:4px 12px}.management-item__actions{gap:6px}.panel-card__header{gap:10px;margin-bottom:14px}.context-band{padding:12px 14px;gap:10px}}@media (max-width: 480px){.modal-backdrop{align-items:flex-end;padding:0}.modal-sheet{border-radius:24px 24px 0 0;max-height:92vh;padding-bottom:env(safe-area-inset-bottom)}.modal-sheet__header{border-radius:24px 24px 0 0}.app-shell{padding-inline:12px;padding-left:max(12px,env(safe-area-inset-left));padding-right:max(12px,env(safe-area-inset-right))}.hero-panel{padding:16px 14px;border-radius:18px}.hero-panel h1{font-size:1.5rem;margin-bottom:14px}.eyebrow{font-size:.76rem;margin-bottom:8px}.panel-card{padding:14px;border-radius:18px}.view-switcher__button{min-width:100px;padding:10px 12px}.view-switcher__button strong{font-size:.92rem}.appt-header{flex-direction:column;align-items:flex-end;gap:6px}.appt-header__badges{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:5px}.appt-preview-card{gap:8px}.appt-preview-card__info{flex:1;min-width:0}.appt-preview-card__info strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.appt-preview-card__badges{flex-shrink:0;flex-wrap:wrap;justify-content:flex-end}.appt-actions{flex-direction:column;gap:8px}.appt-actions .ghost-button--xs{width:100%;text-align:center;padding:.65rem 1rem;font-size:.9rem;min-height:44px}.appt-cancel-btn{margin-inline-start:0;background:#b9404012;border:1px solid rgba(185,64,64,.25)}}@media (max-width: 375px){.hero-panel h1{font-size:1.35rem}.primary-button,.secondary-button,.ghost-button{padding:.85rem 1.4rem;font-size:.95rem}.view-switcher__button{min-width:92px;padding:10px}.view-switcher__button span{display:none}.slot-grid{grid-template-columns:repeat(auto-fill,minmax(68px,1fr))}}.filter-chips-wrap{position:relative}.filter-chips-wrap:after{content:"";position:absolute;top:0;left:0;width:56px;height:calc(100% - 12px);background:linear-gradient(to right,rgba(255,255,255,.9) 30%,transparent);pointer-events:none;z-index:1;border-radius:0 0 0 12px}.filter-chips{display:flex;gap:8px;overflow-x:auto;-webkit-overflow-scrolling:touch;scrollbar-width:none;padding:2px 0 12px;margin-bottom:4px}.filter-chips::-webkit-scrollbar{display:none}.filter-chip{flex-shrink:0;display:inline-flex;align-items:center;gap:6px;padding:.5rem 1rem;border:1.5px solid rgba(5,66,57,.14);border-radius:999px;background:#ffffffdb;color:var(--text-secondary);font-size:.88rem;white-space:nowrap;min-height:38px;transition:background var(--transition-fast),border-color var(--transition-fast),color var(--transition-fast),box-shadow var(--transition-fast),transform var(--transition-fast)}.filter-chip:hover{background:#0542390f;border-color:#05423942;color:var(--forest);transform:translateY(-1px)}.filter-chip--active{background:linear-gradient(135deg,var(--forest),var(--forest-dark));border-color:transparent;color:#fff;font-weight:600;box-shadow:0 4px 14px #00262338}.filter-chip--active:hover{filter:brightness(1.1);transform:translateY(-1px)}.filter-chip__count{display:inline-flex;align-items:center;justify-content:center;min-width:20px;height:20px;padding:0 5px;border-radius:999px;font-size:.75rem;font-weight:700;background:#ffffff38;color:inherit;opacity:.85}.filter-chip:not(.filter-chip--active) .filter-chip__count{background:#0542391a;color:var(--forest)}.app-footer{margin-top:48px;padding:16px 20px;border-radius:18px;background:#0542390a;border:1px solid rgba(5,66,57,.08)}.app-footer__items{display:flex;flex-wrap:wrap;gap:6px 18px;color:var(--text-secondary);font-size:.8rem;opacity:.8;direction:rtl}.app-footer__items span{white-space:nowrap}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000075;display:flex;align-items:center;justify-content:center;z-index:1000;padding:16px;backdrop-filter:blur(4px);-webkit-backdrop-filter:blur(4px)}.modal-sheet{background:#faf9f5;border-radius:28px;max-width:620px;width:100%;max-height:90vh;overflow-y:auto;box-shadow:0 28px 72px #00000047;overscroll-behavior:contain}.modal-sheet__header{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:22px 26px 16px;border-bottom:1px solid rgba(5,66,57,.08);position:sticky;top:0;background:#faf9f5;border-radius:28px 28px 0 0;z-index:1}.modal-sheet__header h3{margin:4px 0 0;font-size:1.15rem}.modal-sheet__body{padding:20px 26px 28px}.action-cluster--column{flex-direction:column;align-items:stretch}@keyframes slideUp{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}@keyframes fadeInUp{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes slideDown{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}@keyframes shimmer{0%{right:-100%}to{right:100%}}@keyframes ticketPulse{0%,to{box-shadow:0 0 #b9a77900}50%{box-shadow:0 0 0 6px #b9a7791f}}@keyframes countUp{0%{opacity:0;transform:scale(.85)}to{opacity:1;transform:scale(1)}}@keyframes bannerFadeOut{0%{opacity:1;transform:translateY(0)}80%{opacity:1;transform:translateY(0)}to{opacity:0;transform:translateY(-6px)}}@keyframes overlayFadeIn{0%{opacity:0}to{opacity:1}}@keyframes panelFadeIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@media (prefers-reduced-motion: reduce){*,*:before,*:after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}@media print{body{background:#fff}body *{visibility:hidden!important}.print-confirmation{position:absolute;inset:0 auto auto 0;width:100%;visibility:visible!important;margin:0!important;padding:0!important;border:none!important;box-shadow:none!important;background:#fff!important}.print-confirmation .panel-card__header,.print-confirmation .confirmation-layout{display:grid!important}.print-confirmation *{visibility:visible!important}.print-confirmation .no-print{display:none!important}}.login-alt-actions{margin-top:16px;display:flex;flex-direction:column;gap:8px;text-align:center}.citizen-nav{display:flex;gap:8px;margin-bottom:20px;flex-wrap:wrap}.citizen-nav__tab{display:flex;align-items:center;gap:6px;padding:.6rem 1.2rem;border-radius:14px;border:1.5px solid var(--border);background:#ffffffb8;color:var(--text-secondary);font-size:.92rem;font-weight:600;transition:transform var(--transition-fast),border-color var(--transition-fast),background var(--transition-fast),color var(--transition-fast),box-shadow var(--transition-fast)}.citizen-nav__tab:hover{transform:translateY(-1px);border-color:#05423947;background:#ffffffe6}.citizen-nav__tab--active{border-color:var(--forest-light);background:linear-gradient(135deg,#fffffff5,#edebe0e0);color:var(--forest-dark);box-shadow:0 4px 14px #0026231a}.citizen-nav__tab--active:hover{transform:translateY(-1px)}.profile-field-row{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 0;border-bottom:1px solid rgba(5,66,57,.07)}.profile-field-row:last-of-type{border-bottom:none}.profile-field-row__label{font-size:.85rem;color:var(--text-secondary);flex-shrink:0;min-width:110px}.profile-field-row__value{font-weight:600;color:var(--text-primary);flex:1;text-align:start;word-break:break-all}.profile-field-row__edit-btn{background:none;border:none;padding:4px 8px;border-radius:8px;color:var(--forest-light);font-size:.88rem;opacity:.7;transition:opacity var(--transition-fast),background var(--transition-fast);flex-shrink:0}.profile-field-row__edit-btn:hover{opacity:1;background:#05423914}.profile-field-row__edit-form{display:flex;gap:8px;align-items:center;flex:1;flex-wrap:wrap}.profile-field-row__edit-form input{flex:1;min-width:140px;padding:.55rem .85rem;font-size:.95rem;border-radius:12px}.security-card{position:relative;overflow:hidden;border-radius:20px;background:linear-gradient(135deg,var(--forest) 0%,var(--forest-dark) 100%);box-shadow:0 16px 40px #0026234d;padding:24px;margin:16px 0;color:#fff}.security-card:before{content:"";position:absolute;top:-40px;left:-40px;width:200px;height:200px;border-radius:50%;background:radial-gradient(circle,rgba(185,167,121,.18),transparent 70%);pointer-events:none}.security-card:after{content:"";position:absolute;bottom:-30px;right:-30px;width:150px;height:150px;border-radius:50%;background:radial-gradient(circle,rgba(66,129,119,.22),transparent 70%);pointer-events:none}.security-card__label{font-size:.78rem;letter-spacing:.12em;text-transform:uppercase;opacity:.6;margin-bottom:10px}.security-card__digits{font-family:SF Mono,Fira Code,Courier New,monospace;font-size:2.4rem;font-weight:700;letter-spacing:.35em;direction:ltr;unicode-bidi:embed;-webkit-user-select:all;user-select:all;position:relative;z-index:1}.security-card__copied{font-size:.82rem;color:#ffffffb3;margin-top:6px;min-height:20px;transition:opacity var(--transition-fast)}.danger-button{border:none;border-radius:18px;padding:.9rem 2rem;min-height:44px;background:#4a151e1a;color:var(--deep-umber);transition:transform var(--transition-fast),background var(--transition-fast);font-weight:600}.danger-button:hover{background:#4a151e2e;transform:translateY(-1px)}.danger-button:active{transform:translateY(1px) scale(.98)}.citizen-header-nav{display:flex;flex-direction:column;align-items:flex-end;gap:4px}.citizen-header-nav__link{background:none;border:none;padding:2px 0;font-size:.88rem;font-weight:600;color:var(--forest-light);text-decoration:underline;text-decoration-color:#42817759;text-underline-offset:3px;transition:color var(--transition-fast),text-decoration-color var(--transition-fast)}.citizen-header-nav__link:hover{color:var(--forest);text-decoration-color:var(--forest-light);transform:none}.mobile-admin-header{display:none}@media (max-width: 720px){.mobile-admin-header{display:flex;align-items:center;justify-content:space-between;gap:12px;position:sticky;top:0;z-index:100;padding:10px 14px;padding-top:max(10px,env(safe-area-inset-top));background:linear-gradient(135deg,var(--forest),var(--forest-dark));border-radius:0 0 18px 18px;box-shadow:0 4px 20px #00262338;margin-bottom:14px;color:#fff}.mobile-admin-header__title{display:flex;flex-direction:column;gap:1px;min-width:0}.mobile-admin-header__system{font-size:.72rem;opacity:.7;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.mobile-admin-header__view{font-size:1.05rem;font-weight:700;color:#fff;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.mobile-admin-header__user{display:flex;align-items:center;gap:8px;flex-shrink:0}.mobile-admin-header__username{font-size:.8rem;opacity:.8;max-width:90px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.mobile-admin-header .ghost-button--xs{background:#ffffff26;color:#fff;border:1px solid rgba(255,255,255,.25);white-space:nowrap;min-height:40px}.mobile-admin-header .primary-button{padding:.5rem 1rem;font-size:.88rem;min-height:36px}.hero-panel--admin-hidden-mobile{display:none}.app-shell:has(.mobile-admin-header){padding-top:0}}.bottom-tab-bar{display:none}@media (max-width: 720px){.view-switcher{display:none}.bottom-tab-bar{display:flex;position:fixed;bottom:0;left:0;right:0;z-index:200;background:#fffffff7;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-top:1px solid rgba(5,66,57,.1);box-shadow:0 -4px 20px #0026231a;padding-bottom:env(safe-area-inset-bottom);gap:0}.bottom-tab-bar__tab{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;padding:8px 4px;min-height:56px;border:none;background:transparent;color:var(--text-secondary);font-size:.7rem;position:relative;transition:color var(--transition-fast),background var(--transition-fast);-webkit-tap-highlight-color:transparent}.bottom-tab-bar__tab:before{content:"";position:absolute;top:0;left:20%;right:20%;height:3px;border-radius:0 0 3px 3px;background:var(--forest);transform:scaleX(0);transition:transform var(--transition-medium)}.bottom-tab-bar__tab.is-active{color:var(--forest)}.bottom-tab-bar__tab.is-active:before{transform:scaleX(1)}.bottom-tab-bar__tab:active{background:#0542390f}.bottom-tab-bar__icon{width:22px;height:22px;display:flex;align-items:center;justify-content:center}.bottom-tab-bar__icon svg{width:22px;height:22px;transition:stroke var(--transition-fast)}.bottom-tab-bar__tab.is-active .bottom-tab-bar__icon svg{stroke-width:2.5}.bottom-tab-bar__label{font-size:.68rem;line-height:1;white-space:nowrap}.app-shell{padding-bottom:max(80px,calc(72px + env(safe-area-inset-bottom)))}}.filter-toggle-bar__body{display:grid;grid-template-rows:0fr;transition:grid-template-rows var(--transition-medium);overflow:hidden}.filter-toggle-bar__body.is-open{grid-template-rows:1fr}.filter-toggle-bar__body>.field-row{min-height:0}@media (max-width: 720px){.filter-toggle-bar__trigger{display:flex;align-items:center;gap:8px;width:100%;padding:12px 14px;border:1px solid var(--border);border-radius:16px;background:#ffffffe0;color:var(--text-primary);font-size:.95rem;font-weight:600;margin-bottom:8px;min-height:48px}.filter-toggle-bar__trigger span:first-child{flex:1;text-align:right}.filter-toggle-bar__badge{background:var(--forest);color:#fff;font-size:.72rem;padding:2px 8px;border-radius:999px;font-weight:600}.filter-toggle-bar__chevron{transition:transform var(--transition-medium);color:var(--text-secondary);flex-shrink:0}.filter-toggle-bar__chevron.is-open{transform:rotate(180deg)}}@media (min-width: 721px){.filter-toggle-bar__trigger{display:none}.filter-toggle-bar__body{display:block}}@media (max-width: 720px){.counter-call-cluster{display:flex;flex-direction:column;gap:10px;margin-top:14px}.counter-call-cluster .primary-button{width:100%;min-height:56px;font-size:1.1rem;font-weight:700;border-radius:20px;text-align:center;box-shadow:0 12px 32px #0542394d}.counter-call-cluster .ghost-button{width:100%;text-align:center;min-height:44px}.counter-focus-card{border:2px solid var(--forest-light);background:linear-gradient(135deg,#42817714,#fffffff2)}.counter-focus-card h3{font-size:2.6rem;font-weight:900;color:var(--forest-dark);letter-spacing:-1px;margin:0}.counter-focus-card .action-cluster{flex-direction:column;gap:8px;margin-top:14px}.counter-focus-card .action-cluster .secondary-button,.counter-focus-card .action-cluster .ghost-button{width:100%;text-align:center;min-height:48px}.counter-focus-card .secondary-button{order:-1}}.issued-ticket-display{text-align:center;padding:32px 20px;border-radius:24px;background:linear-gradient(135deg,#0542390f,#4281771a);border:2px solid rgba(5,66,57,.15);margin:18px 0;animation:slideUp var(--transition-slow) both}.issued-ticket-display__label{margin:0 0 8px;font-size:.9rem;color:var(--text-secondary)}.issued-ticket-display__number{display:block;font-size:clamp(3.5rem,16vw,6rem);font-weight:900;color:var(--forest-dark);line-height:1;letter-spacing:-2px;margin-bottom:10px}.issued-ticket-display__meta{margin:0;font-size:.9rem;color:var(--text-secondary)}@media (max-width: 720px){.panel-card .panel-kicker{padding-inline-start:0;padding-inline-end:10px;border-inline-end:3px solid var(--golden-wheat)}}@media (max-width: 720px){.primary-button,.secondary-button,.ghost-button{min-height:48px}.ghost-button--xs{min-height:36px}}.service-card:active,.queue-ticket-card:active,.appt-preview-card:active{transform:scale(.97);transition:transform 80ms ease}@media (max-width: 720px){.panel-card{border-radius:16px}.form-card{border-radius:14px}.modal-backdrop{align-items:flex-end;padding:0}.modal-sheet{border-radius:24px 24px 0 0;max-height:92vh;overflow-y:auto;padding-bottom:env(safe-area-inset-bottom)}.modal-sheet__header{border-radius:24px 24px 0 0;position:sticky;top:0;z-index:1;background:var(--surface-strong)}}.skeleton{background:linear-gradient(90deg,#05423912 25%,#05423921,#05423912 75%);background-size:400% 100%;animation:skeleton-shimmer 1.4s ease infinite;border-radius:10px}@keyframes skeleton-shimmer{0%{background-position:100% 50%}to{background-position:0% 50%}}.skeleton-card{height:80px;border-radius:16px;margin-bottom:10px}.skeleton-line{height:16px;border-radius:8px;margin-bottom:8px}.skeleton-line--short{width:60%}@media (max-width: 720px){.mini-metric{padding:16px;border-radius:16px;background:linear-gradient(135deg,#0542390f,#42817714);border:1px solid rgba(5,66,57,.1)}.mini-metric strong{font-size:2rem;font-weight:900;color:var(--forest-dark);display:block;line-height:1;margin-bottom:4px}.mini-metric span{font-size:.8rem;color:var(--text-secondary)}}@media (max-width: 720px){.management-item{flex-direction:column;align-items:flex-start;gap:10px;padding:14px 0}.management-item>div:first-child{width:100%}.management-item__actions{width:100%;display:flex;justify-content:flex-end;gap:8px;align-items:center}.management-item__actions .ghost-button{min-height:40px;padding:.5rem 1.1rem}}@media (max-width: 720px){.bottom-tab-bar__tab{cursor:pointer}.bottom-tab-bar__tab:focus-visible{outline:2px solid var(--forest-light);outline-offset:-2px}.filter-toggle-bar__trigger{cursor:pointer}}@media (max-width: 720px){.toast-notification{bottom:max(80px,calc(68px + env(safe-area-inset-bottom)))}}.show-more-btn{display:flex;align-items:center;justify-content:center;gap:6px;width:100%;margin-top:10px;padding:9px 12px;background:transparent;border:1px dashed rgba(5,66,57,.22);border-radius:12px;font-family:inherit;font-size:.84rem;font-weight:600;color:var(--text-secondary);cursor:pointer;transition:background .15s,color .15s,border-color .15s}.show-more-btn:hover{background:#0542390d;color:var(--forest-dark);border-color:#05423961}.show-more-btn svg{width:14px;height:14px;flex-shrink:0}.assignment-card{display:flex;flex-direction:column;gap:3px;padding:14px 16px;border-radius:20px;background:#ffffffb8;border:1px solid rgba(5,66,57,.08);min-width:0;transition:transform var(--transition-fast),background var(--transition-fast),box-shadow var(--transition-fast)}.assignment-card:hover{transform:translateY(-1px);background:#ffffffe0;box-shadow:0 6px 18px #0026230f}.assignment-card__header{display:flex;align-items:center;justify-content:space-between;gap:8px;min-width:0}.assignment-card__username{font-size:.9rem;font-weight:600;color:var(--forest-dark);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0;flex:1}.assignment-card__role{font-size:.73rem;font-weight:600;padding:2px 9px;border-radius:999px;background:#0542391a;color:var(--forest-dark);white-space:nowrap;flex-shrink:0}.assignment-card__branch{margin:0;font-size:.82rem;color:var(--text-secondary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.assignment-card__meta{margin:0;font-size:.75rem;color:var(--text-secondary);opacity:.7;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.assignment-card__actions{display:flex;gap:6px;justify-content:flex-end;margin-top:8px}.assignment-card__actions .ghost-button,.assignment-card__actions .secondary-button{padding:5px 16px;min-height:34px;font-size:.82rem}.oversight-form-section{margin-bottom:20px;padding:16px;border-radius:18px;background:#0542390a;border:1px solid rgba(5,66,57,.1)}.oversight-form-section__title{margin:0 0 14px;font-size:1rem;color:var(--forest-dark);font-weight:700}.oversight-form-section__actions{margin-top:14px}.oversight-list-header{display:flex;align-items:center;gap:10px;margin:4px 0 12px}.oversight-list-header span{font-size:.85rem;font-weight:600;color:var(--text-secondary)}.oversight-list-header:before{content:"";flex:1;height:1px;background:var(--border)}.oversight-mobile-tabs,.oversight-tab-panel--mobile-only,.oversight-form-toggle{display:none}.oversight-section-heading{margin:0 0 12px;font-size:.9rem;font-weight:700;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.04em}@media (max-width: 720px){.oversight-grid .workspace-column--narrow{display:none}.oversight-mobile-tabs{display:flex;gap:4px;padding:5px;background:#05423912;border-radius:14px;margin-bottom:18px}.oversight-tab-btn{flex:1;padding:9px 4px;border:none;background:transparent;border-radius:10px;font-size:.88rem;font-weight:600;color:var(--text-secondary);cursor:pointer;font-family:inherit;transition:background .18s,color .18s,box-shadow .18s}.oversight-tab-btn.is-active{background:#fff;color:var(--forest-dark);box-shadow:0 1px 5px #0026231f}.oversight-tab-panel{display:none}.oversight-tab-panel.is-active{display:block}.oversight-form-toggle{display:flex;align-items:center;justify-content:space-between;width:100%;min-height:44px;padding:0 2px;border:none;background:none;cursor:pointer;font-family:inherit;font-size:.95rem;font-weight:700;color:var(--forest-dark)}.oversight-form-section__title{display:none}.oversight-form-body{display:grid;grid-template-rows:0fr;transition:grid-template-rows .25s ease;overflow:hidden}.oversight-form-body.is-open{grid-template-rows:1fr}.oversight-form-body>div{min-height:0;overflow:hidden}.board-wait-item{flex-direction:column;align-items:flex-start;gap:4px}.board-wait-item strong{font-size:.95rem;color:var(--text-primary)}.board-wait-item span,.board-wait-item small{font-size:.82rem;line-height:1.5}.board-wait-item .ghost-button{margin-top:6px;align-self:flex-end;min-height:36px;padding:.4rem 1rem;font-size:.85rem}}